What are your Store Hours?
We are open from Monday to Friday from 9am to 5:30pm Pacifc Standard Time. If you have a question outside of these hours please try to call as we will often pick up the phone. If you miss us please leave a message and we wil get back to you. Altenatively email us at email@example.com
How do I order Products?
You can use our secure online order system, we accept Visa or Mastercard. Call us at 604 264-8420 or email us at firstname.lastname@example.org. If we miss your call or when we receive your email we will call you back within 24 hours.
What is the return policy on your Products?
Most products have a 30 day return policy from date of delivery unless otherwise stated. Products must be returned in their original saleable condition. Before returning a product please contact pH Pure Health for your RA number. No Refund will be given without an RA number.
Up to 20% orestocking fee be charged or the cost of cartridge replacement on used products not in original condition. For Premier Research Products to qualify for a refund they must be returned within 30 days from delivery date. Opened nutrition products are not returnable.
How are the Products shipped?
We use US Mail on smaller low cost items. Other products are shipped FedEx or other courier.
We have a Shipping Depot in Michigan USA and in Vancouver, Canada. However at this time most of our products ship from the USA.
What taxes are charged?
Applicable tax on U.S. orders.